Around a month ago, I booked this 5-months Swiss German course.

I would've signed up for a beginner course, but there simply was none around.

The only course that was starting in this autumn was the "Aufbaustuffe" (something like "advanced").

I suppose their Aufbaustuffe starts at a solid A2 or B1, given that the students that took the beginner course come out of 40 lessons across half a year.

But... I got refused to the course with the pretext that "I hadn't attended the beginners course" which was written as a prerequisite on the course description. The school takes 30 CHF as cancelation fees.

Now let's be honest, I know that they'd not enough students to offer the course and it was gonna be canceled anyway! Yes, I'm the only one on the registration list :). Yet, the woman on the phone wants 30 CHF for the cancelation and she doesn't let go.

I think it's unfair because I'm not the one canceling and, after all, what's the problem if I decide to just sit and listen to what I paid for?

Needless to say that filtering out students based on their presence at a beginner's course is a rather stupid criterion.

What about students with a good level that haven't attended their course? Would they really loose clients like this?

Of course, I fought [here, I'd like to insert an English expression for resisting/fighting] on the phone to make the woman understand my point but I couldn't change her mind.

I wasn't very much at ease being angry on the phone with colleagues not far around. I'm an introvert and I need a lot to exteriorize my anger.

I usually avoid confrontations, even more so in public, and I have to get used to confrontations. I have to work on this part of my personality.

My time and money would probably be better invested in improving that part of my personality ;)

Cheers,

Ouassou